Know What Customers Say Before It Costs You Jobs
AI monitors every mention of your business across Google, Yelp, Facebook, and the BBB — alerting you to issues, tracking sentiment trends, and generating weekly reputation reports.
See it in action
A real scenario showing exactly how this works for your business.
A customer posts a 1-star Google review: "Technician was late, didn't clean up, and the fix didn't hold. Would not recommend."
Within 60 seconds, you get a text alert: "New 1-star review on Google. Sentiment: negative. Key issues: punctuality, cleanliness, quality. Tap to view."
You review the alert and check the customer's job history.
AI has already drafted a response: empathetic, specific to their complaint, offers to make it right. You approve it with one tap.
Weekly reputation report arrives.
Your Google rating: 4.7 (up from 4.5 last month). Competitor A: 4.3. Competitor B: 4.6. Sentiment trending positive. 3 action items flagged: respond to 2 Yelp reviews, update hours on Facebook.
The numbers
Real impact metrics from businesses using this automation.
Response time to negative reviews
Before
Days–weeks (if ever)
After
<30 minutes
Damage control before prospects see it
Google rating improvement
Before
Declining or stagnant
After
+0.2–0.4 stars in 90 days
Each 0.1 star = 5–9% more clicks
Competitive awareness
Before
None (you don't check)
After
Weekly benchmarking
Know when competitors slip or surge
Review platform coverage
Before
Google only (maybe)
After
Google + Yelp + Facebook + BBB
No blind spots in your reputation
| Metric | Before | After | Impact |
|---|---|---|---|
| Response time to negative reviews | Days–weeks (if ever) | <30 minutes | Damage control before prospects see it |
| Google rating improvement | Declining or stagnant | +0.2–0.4 stars in 90 days | Each 0.1 star = 5–9% more clicks |
| Competitive awareness | None (you don't check) | Weekly benchmarking | Know when competitors slip or surge |
| Review platform coverage | Google only (maybe) | Google + Yelp + Facebook + BBB | No blind spots in your reputation |
Based on data from businesses using SyntroAI automations. Individual results vary by market, volume, and business size.
What you get
Monitors and analyzes your online reputation
Real-time alerts when negative reviews or mentions appear
Sentiment trending shows whether your reputation is improving or declining
Competitive benchmarking against other contractors in your area
Weekly reports with actionable insights — not just data
Proactive issue detection before problems snowball
Covers Google, Yelp, Facebook, BBB, and more
How it works
From setup to results, here's the full picture.
The Process
We connect to your profiles on Google, Yelp, Facebook, BBB, and other platforms.
AI continuously monitors for new reviews, mentions, and ratings changes.
Sentiment analysis classifies each mention as positive, neutral, or negative.
Negative mentions and sudden rating drops trigger instant alerts via text or email.
A weekly reputation report is generated with trends, competitor comparisons, and action items.
AI suggests response templates for reviews that need attention.
What We Need From You
Google Business Profile URL and access credentials
Yelp, Facebook, and BBB profile URLs
Alert preferences — how and when you want to be notified
Competitor business names (optional, for benchmarking)
Don't have everything ready? No problem — we'll handle the details during onboarding.
Works with your existing tools
No CRM migration required
Reputation Intelligence connects to review platforms via API and web monitoring. Alerts are delivered via Slack, email, or SMS based on your preferences.
Common questions
Everything you need to know about reputation intelligence.
Works great with
These automations pair well with reputation intelligence for maximum impact.
Review Booster
More 5-Star ReviewsAfter every completed job, we automatically ask happy customers for a Google review and respond to every review that comes in—good or bad.
Customer Win-Back
Bring Back Past CustomersCustomers who haven’t called in 90+ days get a personalized message based on their service history. Turns forgotten accounts into booked jobs.
Lead Qualification Engine
Focus on the Best LeadsAI scores every inbound lead based on job type, location, budget signals, and your historical close rates — so your team focuses on the opportunities most likely to convert.
Ready to put reputation intelligence to work?
Sign up and we'll walk through your current operations and show you how this solution drives value for your business.
No contracts. No commitments. We'll reach out after you sign up.