Terms of Service

1. Agreement to these Terms

These Terms of Service (the "Terms") are a legally binding agreement between you and SyntroAI ("SyntroAI", "we", "us", or "our") governing your access to and use of the website at syntroai.com, the SyntroAI client portal, and the consulting, implementation, and automation services we provide (collectively, the "Services").

By accessing the website, creating an account, signing in, or using any Service, you agree to these Terms. If you do not agree, do not use the Services. If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" includes that entity.

If you and SyntroAI have signed a separate written services agreement, proposal, or statement of work, that document controls over these Terms to the extent of any conflict for the services it covers.

2. The Services

SyntroAI provides AI consulting and implementation for businesses, including a client portal with automation features such as AI-assisted responses, missed-call text-back, follow-up and rehash sequences, appointment booking conversations, review management, and outbound campaigns (collectively, "Automations"). The specific services available to you depend on your engagement with us.

We may add, change, suspend, or discontinue any feature of the Services at any time. We will make reasonable efforts to notify active clients of material changes that affect their engagement.

3. Accounts

Portal access requires an account. You agree to provide accurate information, keep it current, and protect access to the email account you use to sign in, since sign-in links are delivered by email. You are responsible for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

We may suspend or terminate accounts that violate these Terms, present a security risk, or are associated with unpaid fees, after reasonable notice where practicable.

4. Your Data and Your Customers

You retain all rights to the data you or your systems submit to the Services, including contact lists, lead information, messages, reviews, and business records ("Client Data"). You grant us a license to host, process, transmit, and display Client Data as needed to provide the Services, including processing through the third-party providers described in our Privacy Policy.

You are responsible for the accuracy and lawfulness of Client Data, including having the legal right to provide us the personal information of your customers, leads, and contacts for processing on your behalf.

Upon termination of your engagement, we will, on request, provide a reasonable export of your Client Data and then delete it within a reasonable period, except as needed to comply with law or resolve disputes.

5. Messaging Compliance (SMS, Calls, and Email)

The Services can send text messages, and emails to your customers and leads on your behalf. You, not SyntroAI, are the sender of those communications, and you are solely responsible for complying with all laws that apply to them, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing and mini-TCPA laws, and carrier and CTIA messaging requirements.

In particular, you are responsible for:

• obtaining and documenting any required consent from recipients before messages are sent, including prior express written consent where required for marketing messages;
• honoring opt-out requests promptly and not messaging contacts who have opted out;
• the content, timing, and frequency of campaigns you configure or approve;
• any registration requirements for business messaging (such as A2P 10DLC) tied to your business identity.

We may suspend Automations that we reasonably believe violate law or carrier rules. You agree to indemnify us for claims arising from communications sent to your contacts on your behalf, as described in Section 12.

6. AI Features

Parts of the Services use artificial intelligence models, including models provided by third parties, to draft responses, hold booking conversations, classify and summarize messages, and generate content. AI output is probabilistic and may be inaccurate, incomplete, or inappropriate for a given situation despite our prompt design and safeguards.

You are responsible for reviewing AI-generated content that is sent or published on your behalf, for the business commitments made through AI conversations you enable (such as appointment bookings and quoted prices), and for complying with any laws that require disclosing the use of automated or AI systems to your customers.

AI output is not professional advice. Nothing generated by the Services is legal, financial, tax, or other professional advice.

7. Fees and Payment

Fees for consulting and platform services are set out in your proposal, order, or services agreement with us. Unless stated otherwise there, fees are due as invoiced, are non-refundable once the billing period has started or the work has been performed, and may be processed through Stripe.

Store purchases of downloadable software are one-time payments governed by the Terms of Sale & EULA. Third-party costs that your usage generates (for example carrier fees or AI usage beyond agreed limits) may be passed through as described in your agreement. We may suspend Services for accounts with overdue balances after reasonable notice.

8. Acceptable Use

You may not use the Services to:

• violate any law, including telemarketing, spam, privacy, and consumer protection laws;
• send messages to people who have not consented where consent is required, or harvest contact information unlawfully;
• transmit malware, attempt to gain unauthorized access to any system or account, or probe or test the vulnerability of the Services without written permission;
• interfere with or disrupt the Services, or use them to build a competing product;
• misrepresent your identity or impersonate any person or business;
• upload content that is defamatory, infringing, or unlawful.

We may investigate violations and suspend or terminate access for breach of this section.

9. Intellectual Property

The Services, including all software, designs, workflows, prompts, documentation, trademarks, and website content, are owned by SyntroAI or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Services for your internal business purposes during your engagement. No other rights are granted.

Deliverables created specifically for you under a signed services agreement are owned as stated in that agreement. Feedback you provide about the Services may be used by us without restriction or obligation.

10. Third-Party Services

The Services depend on third-party providers, including payment processing, telephony and SMS carriers, email delivery, AI model providers, and hosting. We are not responsible for the acts, omissions, or outages of third-party providers, and your use of third-party services linked from or integrated with the Services is governed by those third parties' own terms. Carrier filtering and deliverability of SMS and email are outside our control.

11. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. SYNTROAI DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT MESSAGES WILL BE DELIVERED, THAT AI OUTPUT WILL BE ACCURATE, OR THAT THE SERVICES WILL ACHIEVE ANY PARTICULAR BUSINESS RESULT, REVENUE, LEAD VOLUME, BOOKING RATE, OR REVIEW SCORE.

Some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you. In that case, implied warranties are limited to the minimum scope and duration permitted by applicable law.

12. Limitation of Liability and Indemnification

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SYNTROAI OR ITS OWNER, EMPLOYEES, CONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, UNDER ANY LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SYNTROAI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO SYNTROAI FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE PAID NOTHING.

These limitations apply even if any limited remedy fails of its essential purpose, and do not apply to liability that cannot be limited under applicable law, such as fraud, willful misconduct, or death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions or limitations, so some or all of the above may not apply to you; in that case our liability is limited to the maximum extent permitted by applicable law, and nothing in these Terms limits non-waivable consumer rights.

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless SyntroAI and its owner, employees, and contractors from claims, damages, and expenses (including reasonable attorneys' fees) arising from (a) Client Data, (b) communications sent to your customers, leads, or contacts through the Services, including claims under the TCPA or similar laws, (c) your violation of these Terms or any law, or (d) your products and services and your dealings with your own customers.

13. Term and Termination

These Terms apply while you use the Services. Either party may terminate an ongoing engagement as set out in the applicable services agreement, or, if none, on 30 days' written notice. We may terminate or suspend access immediately for material breach, unlawful use, or non-payment. Sections 4 (final paragraph), 5, 9, and 11 through 16 survive termination.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of [STATE], United States, without regard to its conflict of laws rules.

Before filing any claim, you agree to first contact us at [email protected] and give us 30 days to try to resolve the dispute informally. If the dispute is not resolved, you and SyntroAI agree to resolve it by binding individual arbitration administered by the American Arbitration Association under its applicable rules, except that either party may bring an individual claim in small claims court or seek injunctive relief in court for infringement or misuse of intellectual property.

CLASS ACTION WAIVER: To the maximum extent permitted by applicable law, you and SyntroAI each waive the right to a jury trial and to participate in any class, collective, or representative action. You may opt out of arbitration by emailing [email protected] within 30 days of first accepting these Terms with the subject line "Arbitration Opt-Out". This section does not apply where mandatory pre-dispute arbitration of consumer claims is unenforceable.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated date, and for active clients we will make reasonable efforts to provide notice by email or through the portal. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

16. General

These Terms, together with the Terms of Sale & EULA, the Privacy Policy, and any signed services agreement, are the entire agreement between you and SyntroAI regarding the Services. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control.

Questions? Email [email protected].