Terms of Sale & End User License Agreement

1. Agreement to these Terms

These Terms of Sale and End User License Agreement (the "Terms") are a legally binding agreement between you and SyntroAI ("SyntroAI", "we", "us", or "our") governing your purchase, download, installation, and use of software products sold through the SyntroAI store at syntroai.com (each a "Product"), including Vibe Deck.

By clicking a purchase button, completing checkout, downloading, installing, or using a Product, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not purchase, download, install, or use any Product.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to purchase a Product. If you purchase on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" includes that entity.

2. The Product

Products are downloadable desktop software delivered electronically. After a successful payment, we email you a download link and a license key. No physical goods are shipped.

Product descriptions, screenshots, videos, and system requirements on our store pages are provided for general information. We make reasonable efforts to keep them accurate, but minor variations between described and actual functionality may occur, particularly as the software is updated over time.

3. License Grant

Subject to your payment and compliance with these Terms, SyntroAI grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Product, in object code form only, on devices that you own or control, for your own internal use (personal or business).

Unless stated otherwise on the Product page, one purchase covers one user. That user may install the Product on multiple devices they personally use. Teams need one purchase per user.

Your license covers the major version you purchased (for example, all 1.x releases) and any updates we choose to make available for that major version. The Product is licensed, not sold. We retain all rights not expressly granted to you.

4. License Restrictions

Except as expressly permitted by these Terms or by law that cannot be excluded, you may not:

• copy, distribute, sell, resell, rent, lease, lend, sublicense, or otherwise transfer the Product, your download link, or your license key to any third party;
• publish or share the Product files, installers, or license keys, including on file-sharing sites, marketplaces, or public repositories;
• reverse engineer, decompile, or disassemble the Product, except to the extent such restriction is prohibited by applicable law;
• modify the Product or create derivative works of it, or remove or alter any proprietary notices;
• circumvent, disable, or interfere with licensing, download limits, or other technical protections;
• use the Product to develop a competing product, or for any unlawful purpose.

We may revoke licenses and disable download links for purchases that violate these Terms, including purchases made with fraudulent payment methods.

5. Third-Party AI Tools and Services

Some Products, including Vibe Deck, are designed to launch, display, and manage third-party command-line tools and AI coding agents (for example Claude Code, Gemini CLI, Codex, or any custom command you configure). These third-party tools are not part of the Product. They are provided by their respective vendors under their own terms, require their own accounts or subscriptions, and may incur their own fees and usage limits, all of which are your responsibility.

SyntroAI is not affiliated with, endorsed by, or sponsored by Anthropic, Google, OpenAI, or any other third-party vendor, and we do not control and are not responsible for the availability, behavior, output, pricing, or terms of any third-party tool.

AI coding agents can read, create, modify, and delete files, execute commands, and access the network on your machine. Certain configuration options (such as flags that skip permission prompts) reduce or remove safety confirmations built into those tools. You are solely responsible for which tools and flags you choose to run, the directories and data you expose to them, and everything those tools do on your systems, including any data loss, system changes, security incidents, or costs that result. You should maintain backups and use version control for any work you direct an AI agent to perform.

Your use of any third-party tool through the Product must comply with that vendor's terms of service and usage policies.

6. Delivery, Download Links, and License Keys

After payment is confirmed, we email a download link to the email address provided at checkout. Download links expire after a limited period and allow a limited number of downloads. If your link expires or stops working, you can request a fresh link from the store at no charge, or email [email protected].

You are responsible for providing an accurate email address and for keeping your download links and license key confidential. Your license key is your proof of purchase.

By purchasing, you expressly request and consent to immediate delivery of the digital content. If you are a consumer in the European Union, United Kingdom, or another jurisdiction with a statutory withdrawal or cooling-off right for distance purchases, you acknowledge that this right is lost once delivery of the digital content has begun with your consent, to the extent permitted by applicable law.

7. Pricing and Payment

Prices are shown on the Product page and charged as a one-time payment at checkout. Prices may change at any time, but changes do not affect purchases already completed. You are responsible for any taxes, duties, or bank fees that apply to your purchase, except taxes we are required to collect.

Payments are processed by Stripe. We do not receive or store your full payment card details. Your payment is also subject to Stripe's terms.

8. Refunds

Because Products are digital goods delivered immediately, all sales are final once the download link has been delivered, except as described below or where a refund is required by applicable law.

If a Product fails to install or run on a system that meets its stated requirements, email [email protected] within 14 days of purchase. We will work with you to fix the problem, and if we cannot get the Product working on a qualifying system, we will refund your purchase.

If a purchase is refunded or a payment is disputed or charged back, the associated license is revoked and download links are disabled immediately. Continued use of the Product after a refund or chargeback is unauthorized.

9. Updates and Support

We may release updates, fixes, and improvements for a Product from time to time. Updates within your purchased major version are free. We are not obligated to provide any particular update, feature, or ongoing development, and we may discontinue a Product at any time. Discontinuation does not affect your license to versions you have already downloaded.

Support is provided on a reasonable-efforts basis by email at [email protected]. We do not guarantee response times or that any particular issue can be resolved.

10. Intellectual Property

The Products, including all software, code, designs, logos, trademarks, and documentation, are owned by SyntroAI or its licensors and are protected by copyright, trademark, and other intellectual property laws. Third-party components included in a Product are licensed under their respective open-source or commercial licenses, which govern those components.

11. Privacy

To fulfill your purchase we collect the information needed to process the order and deliver the Product, such as your email address and purchase details. Payment information is handled by Stripe. We use your email to deliver download links, license keys, and important Product notices. We do not sell your personal information. For questions about your data, including access or deletion requests, contact [email protected].

12. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. SYNTROAI DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

SYNTROAI DOES NOT WARRANT THAT ANY PRODUCT WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PRODUCT WILL MEET YOUR REQUIREMENTS OR WORK WITH ANY PARTICULAR THIRD-PARTY TOOL, AGENT, OR SYSTEM CONFIGURATION.

Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions may not apply to you. In that case, any implied warranties are limited to the minimum scope and duration permitted by applicable law.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SYNTROAI OR ITS OWNER, EMPLOYEES, CONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, FILES, CODE, GOODWILL, OR BUSINESS INTERRUPTION, OR FOR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, ARISING OUT OF OR RELATED TO THESE TERMS OR ANY PRODUCT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF SYNTROAI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS INCLUDES, WITHOUT LIMITATION, ANY DAMAGES ARISING FROM THE ACTIONS OR OUTPUT OF THIRD-PARTY AI TOOLS OR AGENTS LAUNCHED OR MANAGED THROUGH A PRODUCT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SYNTROAI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR ANY PRODUCT WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO SYNTROAI FOR THE PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

The limitations in this section apply even if any limited remedy fails of its essential purpose. They do not apply to liability that cannot be limited under applicable law, such as liability for fraud, willful misconduct, or death or personal injury caused by negligence.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some or all of the above limitations may not apply to you. In that case, our liability is limited to the maximum extent permitted by applicable law. Nothing in these Terms limits any non-waivable statutory rights you have as a consumer in your country of residence.

14. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless SyntroAI and its owner, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use or misuse of a Product, (b) your violation of these Terms, (c) your violation of any law or the rights of a third party, or (d) the actions of any third-party tool or AI agent that you run, configure, or direct through a Product. This section does not apply to consumers in jurisdictions where such indemnification obligations are unenforceable.

15. Termination

Your license terminates automatically if you materially breach these Terms, or upon refund, chargeback, or payment dispute as described in Section 8. Upon termination you must stop using the Product and delete all copies. Sections 4, 5, 10, and 12 through 19 survive termination.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of [STATE], United States, without regard to its conflict of laws rules. If you are a consumer who resides outside the United States, you may also benefit from mandatory protections of the law of your country of residence.

Before filing any claim, you agree to first contact us at [email protected] with a description of the dispute and give us 30 days to try to resolve it informally.

If the dispute is not resolved informally, you and SyntroAI agree that any dispute arising out of or relating to these Terms or any Product will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that (a) either party may bring an individual claim in small claims court, and (b) either party may seek injunctive relief in court for infringement or misuse of intellectual property. The arbitration will be conducted in English, and may be conducted remotely by video or by written submissions for consumer claims.

CLASS ACTION WAIVER: To the maximum extent permitted by applicable law, you and SyntroAI each waive the right to a jury trial and the right to participate in any class, collective, consolidated, or representative action. Claims may be brought only in an individual capacity.

You may opt out of this arbitration agreement by emailing [email protected] within 30 days of your purchase with the subject line "Arbitration Opt-Out", your name, and the email used at checkout. Opting out does not affect any other part of these Terms. This arbitration section does not apply to consumers in jurisdictions where mandatory pre-dispute arbitration of consumer claims is not enforceable, such as the European Union and United Kingdom.

17. Export and Sanctions Compliance

You may not purchase or use a Product if you are located in a country or region subject to comprehensive United States sanctions, or if you are on any United States government denied party list. You agree to comply with all applicable export control and sanctions laws.

18. Changes to these Terms

We may update these Terms from time to time. The version in effect at the time of your purchase governs that purchase. Material changes apply to future purchases and will be posted on this page with an updated date.

19. General

These Terms are the entire agreement between you and SyntroAI regarding the Products and supersede any prior agreements on that subject. If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms or your license without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control.

Questions about these Terms? Email [email protected].