Bring Back Customers Who Stopped Calling
You have hundreds of past customers sitting in your CRM who haven’t booked in months. SyntroAI reaches out to them with a personalized message based on their service history—turning old contacts into new revenue.
This is the actual automation flow your clients see in the SyntroAI portal
See it in action
A real scenario showing exactly how this works for your business.
SyntroAI identifies 340 customers who haven't booked in 90+ days.
Each one is matched with a relevant service based on their history: AC tune-up, plumbing inspection, water heater flush.
First batch of 80 customers receive personalized messages: "Hi Sarah, it's been a year since we serviced your Carrier AC. Summer's almost here - want us to get it checked?"
19 replies in the first 48 hours. AI handles every conversation.
All 340 customers have been contacted.
52 jobs booked ($41,600 revenue). 8 customers sign up for maintenance agreements. Your "dead" database just generated more than a month of Google Ads spend.
The numbers
Real impact metrics from businesses using this automation.
Revenue from inactive customers
Before
$0 (forgotten in CRM)
After
$30K–$60K/year
Existing database is untapped goldmine
Customer lifetime value
Before
One-and-done
After
Repeat customers reactivated
5x cheaper than acquiring new leads
Maintenance agreement signups
Before
Only sold on-site
After
5–10% of reactivated customers
Predictable recurring revenue
Manual outreach time
Before
10+ hrs/week (if done)
After
0 hrs - fully automated
Your team focuses on active jobs
| Metric | Before | After | Impact |
|---|---|---|---|
| Revenue from inactive customers | $0 (forgotten in CRM) | $30K–$60K/year | Existing database is untapped goldmine |
| Customer lifetime value | One-and-done | Repeat customers reactivated | 5x cheaper than acquiring new leads |
| Maintenance agreement signups | Only sold on-site | 5–10% of reactivated customers | Predictable recurring revenue |
| Manual outreach time | 10+ hrs/week (if done) | 0 hrs - fully automated | Your team focuses on active jobs |
Based on data from businesses using SyntroAI automations. Individual results vary by market, volume, and business size.
What you get
Reactivates customers who’ve gone quiet
Automatically finds customers who haven’t booked in 90+ days
Every message references their specific service history
Reaches out by text and email for maximum response
AI handles the conversation if they reply—all the way to booking
Shows exactly how much revenue came from reactivated customers
Runs automatically—no manual outreach from your team
How it works
From setup to results, here's the full picture.
The Process
SyntroAI finds customers in your CRM who haven’t booked a service in 90+ days.
For each one, we pull their service history—what they had done, when, and how much they spent.
AI writes a personal message: "Hi Sarah, it’s been a year since we serviced your Carrier AC. Want to get it checked before summer?"
The message goes out by text and email to maximize the chance they see it.
If they respond, AI continues the conversation and works toward booking.
Every reactivated customer is tracked with the revenue they bring in.
What We Need From You
CRM login credentials or access to your customer history (Google Sheets, etc.). We adapt to your workflow
How you define "inactive" — 90 days no contact is our default, but you can adjust
Services you’d like to re-offer (maintenance plans, tune-ups, upgrades)
Brand voice notes — tone for reaching out to past customers
Any offers or incentives for returning customers
Your booking link or preferred scheduling method
Don't have everything ready? No problem — we'll handle the details during onboarding.
Works with your existing tools
No CRM migration required
Customer Win-Back connects to your CRM to find inactive customers and pull their service history. Works with ServiceTitan, Housecall Pro, Jobber, and any CRM with customer records.
Common questions
Everything you need to know about customer win-back.
Works great with
These automations pair well with customer win-back for maximum impact.
Seasonal Campaigns
Fill Your Slow SeasonBefore the slow season hits, we reach out to your past customers with personalized offers for tune-ups, maintenance, and seasonal services—filling your calendar in advance.
Estimate Follow-Up
Close More QuotesWhen a customer doesn’t accept an estimate, we follow up automatically over the next 30 days with personalized texts and emails until they’re ready to book.
Review Booster
More 5-Star ReviewsAfter every completed job, we automatically ask happy customers for a Google review and respond to every review that comes in—good or bad.
Ready to put customer win-back to work?
Sign up and we'll walk through your current operations and show you how this solution drives value for your business.
No contracts. No commitments. We'll reach out after you sign up.